Refund policy

Return & Refund Policy

We understand that sometimes your order isn’t quite right — and that’s okay.
At Melt, we’ve made returns simple, flexible, and stress-free.

Eligible items can be returned for an exchange or store credit in the form of a Melt e-gift card.

Return Window: 14 days from delivery
Return Options: Exchange or Store Credit
Refunds: Not offered at this time

Start your return by contacting us with your order number and the email used to place the order. We’ll send next steps.

Once your return is received, your exchange or store credit will be issued within 7–10 business days. Store credit is issued as a Melt e-gift card via email — it never expires and can be used on any future order.

Returns must be submitted within 14 days of delivery. Returns requested outside this period, or that don’t meet policy criteria, will not be accepted.

Items must be in new condition — unused, unwashed, and free of food residue, chips, cracks, stains, or scent. Original packaging should be included when possible. Please pack the piece well so it isn’t damaged on the way back. Items returned in non-sellable condition will not qualify for credit or exchange.

We do not accept returns for used or food-soiled pieces, final sale items, or e-gift cards.

Swap for a different size, subject to availability. Your replacement ships once we’ve received and checked the return. If that size is out of stock, you’ll automatically receive store credit.

If something arrives damaged or incorrect, let us know within 5 days of delivery and include photos of the item and the packaging. Once approved, we’ll replace it. If damage is reported after 5 days, we may not be able to cover it.

We want to keep prices low without cutting the quality of the ceramic or the experience at the table. Store credit lets us do both. And the card doesn’t expire — use it whenever you’re ready.

Questions? Contact us with your order number. We’ll be in touch.