Shipping policy

We aim to process orders within 1–3 business days. Orders placed on weekends or holidays are processed the next business day. Please allow extra time during holidays or peak periods.

Please note: delivery time frames are based on how long it takes the carrier to deliver. Processing time is not included. Most orders arrive 5–11 days after they ship. You will receive an email once your order has shipped.

We aim to get every order out quickly — so you can get to the table sooner.

Shipping is free on all orders. No minimum.

Your ceramic mug, metal holder ship and the tea light ships in its own package. You may get three tracking emails, and the packages can arrive a day or two apart. That’s normal.

If a piece arrives damaged, or one of the three packages hasn’t shown up a few days after the other, contact us within 5 days of delivery with your order number and a couple of photos. We’ll take care of it.

Please double-check your shipping address at checkout. We can’t be responsible for delays caused by an incomplete or incorrect address.